We guarantee your satisfaction. All products can be returned to us within 7 days of receipt, providing they are returned with the packaging in the condition you received them in. We are unable to offer refunds or exchange if the product has been altered in any way. Delivery charges made by us cannot be refunded, and unless the goods are faulty we are unable to offer a refund for the return carriage costs you incur. We suggest you obtain proof of return from your carrier, and in any case would ask that you contact us via our email form before you return the products. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm